Privacy Policy
Your trust matters. This policy explains what data we collect, why we collect it, and how we keep it safe. By using our services
Introduction
Welcome to SOCIAL SYNCING (“Company”, “we”, “our”, or “us”).
We are a branding and marketing agency based in India, providing services including Social Media Marketing & Management, Brand Identity & Packaging Design, Web Design & Development, 3D & CGI Video Production, WhatsApp Marketing, Ecommerce Store Development, Landing Page Design, and Ad Campaign Design & Management.
This Privacy Policy explains how we collect, use, disclose, process, and safeguard your information when you:
Visit our website
Engage our services
Interact with our marketing campaigns
Communicate with us via email, phone, WhatsApp, or other platforms
This policy is drafted in accordance with:
The Information Technology Act, 2000 (India)
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Applicable global data protection principles, including GDPR-style transparency standards
By using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect both Personal Information and Non-Personal Information.
A. Personal Information
This may include:
Full name
Email address
Phone number
Company name
Business details
Login credentials (for websites or dashboards we develop/manage)
WhatsApp contact details (for marketing campaigns)
E-commerce customer data (where we manage or develop stores)
B. Sensitive Personal Data (If Applicable)
In limited cases and only when required, we may process:
Financial information (bank details, UPI, transaction records)
Payment card information (processed via secure third-party gateways)
We do not intentionally collect sensitive personal data unless necessary for contractual obligations.
Client Data & Campaign Data Handling
Cookies areAs a digital marketing and branding agency, we may process data on behalf of our clients, including:
A. Client Data
Business branding materials
Website credentials
Customer databases
Marketing strategy data
CRM exports
Such data is processed strictly under contractual obligations and remains the property of the respective client.
B. WhatsApp Marketing Data
For WhatsApp marketing services:
We may process customer phone numbers
Message interaction metrics
All WhatsApp communications are conducted in accordance with platform policies and applicable consent laws.
C. E-commerce Customer Information
When developing or managing ecommerce platforms, we may process:
Customer names
Shipping and billing addresses
Contact information
Order history
We process this strictly under client instructions and industry-standard security practices.
How We Use Information
We use the collected information for:
Providing and managing services
Executing marketing campaigns
Improving website performance
Client communication
Billing and invoicing
Preventing fraud and unauthorized activity
Enhancing user experience
Responding to inquiries and support requests
We process personal data only when there is:
User consent
A contractual requirement
Legitimate business interest
Cookies & Tracking Technologies
Our website may use:
Cookies
Pixels
Tracking scripts
Analytics tools
These help us:
Analyze website traffic
Measure campaign performance
Improve user experience
Understand visitor behaviour
Users may disable cookies through browser settings; however, certain features may not function properly.
Third-Party Services
We may integrate or use third-party platforms, including but not limited to:
Meta Ads (Facebook & Instagram)
Google Ads
Google Analytics
WhatsApp Business API
Payment Gateways
Web Hosting Providers
Cloud Storage Providers
CRM Software
E-commerce Platforms
These third parties may process data according to their own privacy policies. We encourage users to review those policies independently.
We ensure that third-party vendors implement reasonable security measures.
Data Sharing & Disclosure
We do not sell personal data. We may share information:
With authorized team members
With third-party service providers
With advertising platforms (for campaign execution)
With payment processors
To protect legal rights, prevent fraud, or enforce agreements
All disclosures are limited to necessary data only.
Data Security Measures
We implement reasonable security practices under Indian IT laws, including:
Secure servers
SSL encryption
Access control restrictions
Password protection
Regular software updates
Confidentiality agreements with employees
While we strive to protect data, no system can guarantee 100% security.
Data Retention Policy
We retain data:
For the duration of the service contract
As required by law
For accounting and tax compliance
For legitimate business purposes
Client campaign data may be retained for reporting, performance benchmarking, and legal compliance unless otherwise requested.
Upon termination of services, data may be deleted or returned upon written request, subject to legal retention obligations.
User Rights
Subject to applicable laws, users may have the right to:
Request access to personal data
Request correction of inaccurate data
Request deletion of data
Withdraw consent
Restrict processing
Children's Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly upon notification.
International Data Transfers
If data is transferred outside India (e.g., to global cloud providers or advertising platforms), we ensure:
Adequate contractual safeguards
Standard data protection measures
Compliance with applicable international transfer requirements
By using our services, you acknowledge that data may be processed in jurisdictions outside your country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on our website. Continued use of our website and services constitutes acceptance of updated terms.
Get in touch
For any questions, data requests, or privacy concerns, please contact: contact@socialsyncing.in
